At our store, we strive to ensure your complete satisfaction. Please read our policy carefully.
Important: Unpackaging Video Required
All returns MUST include an unpackaging video showing the product received and any defects or issues.
Returns must be initiated within 2-3 WORKING DAYS of delivery.
Without the unpackaging video, returns cannot be processed.
Return Policy
We accept returns within 2-3 working days from the date of delivery for eligible products. To ensure a smooth return process, please adhere to the following guidelines:
Mandatory Requirement: You must record an unpackaging video from the moment you receive the product until you open it completely. This video is required to validate any claims of damaged, defective, or incorrect products.
Products must be unused, unworn, and in their original condition
All original tags, labels, and packaging must be intact
Unpackaging video is mandatory for return processing
Returns must be initiated within 2-3 working days of delivery
Products should be free from any damage, stains, or alterations
Return shipping costs may apply based on the reason for return
Note: Returns without a valid unpackaging video will not be accepted. Please ensure the video clearly shows the product condition and packaging.
Exchange Policy
We offer exchanges for size or color variations within 2-3 working days of delivery, subject to product availability.
Exchange requests must include the unpackaging video
Product must be unused and in original condition with tags
Exchanges are subject to stock availability
Size and color exchanges are processed within 5-7 business days
If the desired variant is unavailable, a full refund will be issued
Exchange shipping costs may apply
Exchange Tip: Contact our customer service team before shipping the product back to confirm availability of your desired variant.
Return Process
Follow these simple steps to initiate a return or exchange:
Contact Us
Reach out to our customer service team via email or phone within 2-3 working days of delivery with your order number and unpackaging video.
Approval & Instructions
Our team will review your request and video, then provide return authorization and shipping instructions.
Pack the Product
Securely pack the product in its original packaging with all tags and accessories intact.
Ship the Product
Send the product to the address provided by our customer service team. Use a trackable shipping method.
Inspection & Processing
Once we receive the product, our team will inspect it. Refunds or exchanges will be processed within 5-7 business days.
Non-Returnable Items
For hygiene and quality reasons, the following items cannot be returned or exchanged:
Products without unpackaging video evidence
Items that have been worn, used, washed, or altered
Products with removed or damaged tags and labels
Customized or personalized jewelry items
Products damaged due to misuse or negligence
Sale or clearance items (unless defective)
Products returned after the 2-3 working days period
Important: We reserve the right to reject returns that do not meet our policy criteria. Products returned without authorization will be sent back to the customer.
Refund Timeline
Understanding when you'll receive your refund:
Product Receipt
1-3 business days after shipping
Quality Check
2-3 business days for inspection
Refund Processing
2-3 business days to initiate
Bank Credit
5-10 business days to reflect
Total Timeline: Refunds typically take 10-15 business days from the date we receive your returned product. The exact time may vary based on your payment method and bank processing times.
Conditions for Returns
To ensure your return is processed smoothly, please verify the following conditions are met:
Unpackaging Video: Clear video showing product receipt and unboxing (MANDATORY)
Timeframe: Return initiated within 2-3 working days of delivery
Product Condition: Unused, unworn, unwashed, and unaltered
Original Packaging: All original boxes, pouches, and packaging materials included
Tags & Labels: All original tags, price labels, and stickers attached
Accessories: All accessories, certificates, and documentation included
No Damage: Product free from scratches, stains, odors, or any damage
Return Authorization: Prior approval received from customer service team
Video Guidelines: The unpackaging video should be continuous (no cuts), show the sealed package, opening process, and the product condition. The video must clearly show any defects or issues you're reporting.
