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We want you to be completely satisfied with your purchase!
Return Policy:
- Return Window: 2 days from delivery
- Condition: Product must be unused, unworn, with original tags
- Packaging: Return in original packaging
- Process: Please contact us directly and ensure you have an unboxing (package opening) video as proof.
Refund will be processed within 5-7 business days after we receive the returned product.
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Yes, exchanges are accepted under these conditions:
- Exchange within 7 days of delivery
- Product must be in original condition
- Exchange subject to stock availability
- Size, color, or design exchange allowed
Contact our customer support to initiate an exchange. We will arrange pickup and deliver the exchanged item.
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We apologize if you receive a damaged product! Here is what to do:
- Take Photos: Click clear photos of the damaged item and packaging
- Contact Us: Reach out within 48 hours of delivery
- Return/Replace: We will arrange free pickup and send a replacement
Your satisfaction is our priority. We will resolve the issue immediately!
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Yes, for hygiene and quality reasons, the following cannot be returned:
- Earrings (due to hygiene reasons)
- Customized or personalized jewelry
- Products on clearance/sale (unless defective)
- Products with removed tags or packaging
However, if any product is defective or damaged, we will provide a replacement or refund regardless of category.
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Refund processing timeline:
- Approval: Within 2 days of receiving returned product
- Processing: 5-7 business days
- Credit: Amount will be credited to your original payment method
You will receive email confirmation at each stage. For COD orders, refund will be processed to your bank account (details required).
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