Q: What payment methods do you accept?

We accept multiple secure payment options:Online Payments:Credit/Debit Cards (Visa, Mastercard, RuPay)UPI (Google Pay, PhonePe, Paytm, etc.)Net BankingWallets (Paytm, Amazon Pay, etc.)Offline:Cash on Delivery (COD)All online payments are 100% secure and encrypted.

Question 1

How do I care for my imitation jewelry?

Accepted Answer

Proper care ensures your jewelry stays beautiful for years!Daily Care Tips:Remove Before: Bathing, swimming, exercising, sleepingAvoid: Perfumes, lotions, hairsprays directly on jewelryLast On, First Off: Wear jewelry last and remove firstDry Storage: Keep in airtight container or zip-lock bagFollowing these simple steps will maintain the shine and longevity!

Question 2

What materials are used in your jewelry?

Accepted Answer

At Radhee Imitation, we use premium quality materials:Base Metal: High-quality brass and alloyPlating: Gold-toned, silver-toned, rose gold platingStones: AAA grade cubic zirconia, crystals, semi-precious stonesPearls: Quality artificial pearlsAll our designs are carefully crafted to give you the look of real jewelry at affordable prices!

Question 3

What payment methods do you accept?

Accepted Answer

We accept multiple secure payment options:

Online Payments:

Credit/Debit Cards (Visa, Mastercard, RuPay)
UPI (Google Pay, PhonePe, Paytm, etc.)
Net Banking
Wallets (Paytm, Amazon Pay, etc.)

Offline:

Cash on Delivery (COD)

All online payments are 100% secure and encrypted.

Question 4

What is your return policy?

Accepted Answer

We want you to be completely satisfied with your purchase!
Return Policy:

Return Window: 2 days from delivery
Condition: Product must be unused, unworn, with original tags
Packaging: Return in original packaging
Process: Please contact us directly and ensure you have an unboxing (package opening) video as proof.

Refund will be processed within 5-7 business days after we receive the returned product.

Question 5

How do I place an order?

Accepted Answer

You can place an order in two ways:

On Our Website: Visit our Radhee Imitation store and browse our unique designs. Add items to cart and checkout.
Direct Contact: Visit our showroom in Rajkot or contact us directly for bulk orders or custom requirements.

We make the ordering process simple and convenient for you!

Question 6

What are the delivery timelines?

Accepted Answer

Our delivery timelines vary based on your location:Within Gujarat: 3-5 business daysMajor Cities: 5-7 business daysOther Locations: 7-10 business daysOrders are typically processed within 24-48 hours. You will receive tracking information once your order is shipped.

Question 7

How do I clean my jewelry?

Accepted Answer

Cleaning your imitation jewelry is easy:Regular Cleaning (Weekly):Use a soft, dry cloth to wipe gentlyRemove any dust or residueStore in a dry placeDeep Cleaning (Monthly):Mix mild soap with lukewarm waterDip a soft cloth and wring wellGently wipe the jewelryDry completely with a soft clothLet it air dry before storingAvoid: Harsh chemicals, ultrasonic cleaners, hot water

Question 8

How many designs do you have?

Accepted Answer

We currently offer 1,933+ unique designs across various categories!Our collection includes:Necklaces & ChokersEarrings (Studs, Jhumkas, Danglers)Bangles & BraceletsRingsMangalsutrasComplete Bridal SetsWe regularly add new designs to keep up with the latest trends!

Question 9

Do you offer discounts or deals?

Accepted Answer

Yes! We frequently offer amazing deals:

Festive Sales: Special discounts during Navratri, Diwali, Raksha Bandhan, etc.
Bulk Orders: Attractive pricing for bulk purchases
First Purchase: Special offers for new customers

Follow us on social media or subscribe to our newsletter to stay updated on latest offers!

Question 10

Can I exchange a product?

Accepted Answer

Yes, exchanges are accepted under these conditions:Exchange within 7 days of deliveryProduct must be in original conditionExchange subject to stock availabilitySize, color, or design exchange allowedContact our customer support to initiate an exchange. We will arrange pickup and deliver the exchanged item.

Question 11

What if I receive a damaged product?

Accepted Answer

We apologize if you receive a damaged product! Here is what to do:Take Photos: Click clear photos of the damaged item and packagingContact Us: Reach out within 48 hours of deliveryReturn/Replace: We will arrange free pickup and send a replacementYour satisfaction is our priority. We will resolve the issue immediately!

Question 12

How should I store my jewelry?

Accepted Answer

Proper storage is key to maintaining jewelry quality:Storage Tips:Separate Storage: Keep each piece separately to avoid scratchesAirtight Containers: Use zip-lock bags or boxes with silica gelAvoid Humidity: Store in a cool, dry placeNo Direct Sunlight: Keep away from windowsOrganize: Use jewelry boxes with compartmentsWe provide beautiful packaging that doubles as storage!

Question 13

Is there a minimum order value?

Accepted Answer

No minimum order value!You can order even a single piece from our collection. However:Free Shipping: On orders above ₹499Bulk Orders: Special pricing available for orders above ₹5000Wedding/Event Orders: Contact us for customized bulk pricing

Question 14

Are your products skin-safe?

Accepted Answer

Yes! We take skin safety very seriously:All products are made from nickel-free materialsLead-free and cadmium-free metalsHypoallergenic coating options availableTested for skin compatibilityHowever, if you have known metal allergies, we recommend checking the product description or contacting us before purchase.

Question 15

Do you offer Cash on Delivery (COD)?

Accepted Answer

Yes! We offer multiple payment options including:

Online Payment (UPI, Cards, Net Banking)

Choose the payment method that is most convenient for you at checkout.

Question 16

Are there any products that cannot be returned?

Accepted Answer

Yes, for hygiene and quality reasons, the following cannot be returned:Earrings (due to hygiene reasons)Customized or personalized jewelryProducts on clearance/sale (unless defective)Products with removed tags or packagingHowever, if any product is defective or damaged, we will provide a replacement or refund regardless of category.

Question 17

What is the difference between imitation and artificial jewelry?

Accepted Answer

Great question! The terms are often used interchangeably, but here is what we offer:Imitation Jewelry (Fashion Jewelry):Designed to mimic real gold/diamond jewelryUses quality materials like brass, cubic zirconiaDurable and long-lasting with proper careAffordable luxury for everyday wearOur pieces are crafted to give you the same elegant look as real jewelry!

Question 18

Are the prices fixed or negotiable?

Accepted Answer

Our prices are fixed to ensure fairness for all customers.

However, for:

Bulk Orders: (50+ pieces) - Special pricing available
Wedding Orders: Complete sets - Attractive package rates
Return Customers: Loyalty benefits

Contact us directly for bulk order pricing!

Question 19

Can I track my order?

Accepted Answer

Absolutely! Once your order is shipped, you will receive:

Email with tracking details
Tracking link to monitor your delivery in real-time

After dispatch, you’ll receive a tracking code. You can check your order details in your account on our website and track your shipment easily using the direct tracking link.

Question 20

Why is my jewelry changing color?

Accepted Answer

Color change can happen due to several reasons:Common Causes:Moisture: Exposure to water or sweatChemicals: Perfumes, lotions, cleaning productsAir: Oxidation over timepH Levels: Body chemistry variesPrevention:Keep away from water and chemicalsStore in airtight containersApply perfume before wearing jewelryWipe clean after each useWith proper care, our plating lasts significantly longer!

Question 21

How long does the refund take?

Accepted Answer

Refund processing timeline:Approval: Within 2 days of receiving returned productProcessing: 5-7 business daysCredit: Amount will be credited to your original payment methodYou will receive email confirmation at each stage. For COD orders, refund will be processed to your bank account (details required).

Question 22

Do you have bridal jewelry collections?

Accepted Answer

Yes! We have an extensive bridal collection featuring:Complete bridal sets (necklace, earrings, maang tikka, bangles)Heavy choker necklacesTemple jewelry designsKundan and polki work setsSouth Indian bridal jewelryContemporary fusion bridal piecesPerfect for weddings, receptions, and all special occasions!

Question 23

Do you offer wholesale or bulk pricing?

Accepted Answer

Yes! We welcome bulk orders with attractive pricing:

Wholesale Benefits:

Minimum quantity: 50 pieces
Tiered pricing based on quantity
Free shipping on bulk orders
Dedicated support for wholesale customers
Priority processing

Contact us at wholesale@radheeimitation.com or call us for wholesale inquiries!

Question 24

Do you deliver across India?

Accepted Answer

Yes, we deliver to all major cities and towns across India!
We have successfully served customers in:

All major metropolitan cities
Tier 2 and Tier 3 cities
Rural areas with courier service

We work with multiple trusted courier partners to make sure your order reaches you safely, wherever you are.

Question 25

How long will the plating last?

Accepted Answer

Plating longevity depends on care and usage:Expected Lifespan:With Proper Care: 6 months to 2 yearsDaily Wear: 3-6 monthsOccasional Wear: 1-2 years or moreExtend Plating Life:Follow all care instructionsStore properly when not in useAvoid water, chemicals, perfumesClean regularly but gentlyWe use quality plating that outlasts standard imitation jewelry!

Payment & Pricing

What payment methods do you accept?

Do you offer discounts or deals?

Is there a minimum order value?

Are the prices fixed or negotiable?

Do you offer wholesale or bulk pricing?

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